Last updated: July 25, 2026
VelaVia LLC ("VelaVia," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you (a) visit velavia.io or any VelaVia website, (b) download or use any of our mobile applications or games — including Battery Panic, FlipDraw, SumMatch, Slapphone, Prankphone, GetSpark, and any other app or game published by VelaVia on the Google Play Store, Apple App Store, or direct download — (c) use VelaVia AI — our AI application at velavia.io/ai, including AI chat, image, video, voice, and music generation and feature experiences such as Custom Songs, Kids Sports Trading Cards, and AI Pet Videos — and (d) contact us through any form, email, or support channel. We refer to all of the above collectively as the "Services."
By using the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.
This Privacy Policy applies to:
Each app or game may have additional product-specific notices inside the app or on its store listing. Where those notices conflict with this Policy, the product-specific notice controls for that product.
a) Information you give us directly. When you contact us, submit a form, sign up for updates, or register for a service, we may collect:
b) Information we collect automatically through our websites.
c) Information we collect through our mobile apps and games. When you install or use a VelaVia mobile app or game, we (or our service providers) may collect:
We do not collect the following from our games or non-AI apps unless explicitly listed on the product's store page: precise GPS location, contacts, photos or media, microphone input, camera input, SMS, call logs, or health data. Our games (including Battery Panic) are designed to be playable without a user account. Photo, image, and voice collection specific to VelaVia AI is described in Section 2(d) below.
d) Information we collect through VelaVia AI. When you use VelaVia AI (including Custom Songs, Kids Sports Trading Cards, and AI Pet Videos), we collect:
How your prompts and uploads are shared with third-party AI providers, how face and photo data are handled, and how long this content is kept are described in Section 16 (VelaVia AI: AI Processing & Third-Party Model Providers) and Section 9 (Data Retention).
We use the information we collect to:
If you are in the European Union, United Kingdom, or European Economic Area, we rely on the following legal bases under the GDPR / UK GDPR:
Some of our free-to-play apps and games display advertising from third-party ad networks and use third-party analytics SDKs. Depending on the app, these may include:
These third parties may use your device's advertising ID, IP address, and in-app activity to show you more relevant ads and measure ad performance. They operate under their own privacy policies. You can limit ad tracking at any time:
If an app includes a paid "Remove Ads" option, purchasing it will disable third-party ads in that app for your device.
Our websites use cookies and similar technologies (local storage, pixels) to remember your preferences, analyze traffic, and — where you consent — measure marketing performance. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result. We do not use cookies inside our mobile apps and games; mobile data collection is covered in Sections 2(c) and 5.
Purchases inside VelaVia apps and games are processed by the platform store (Google Play Billing on Android, Apple StoreKit on iOS). VelaVia never sees or stores your full credit card number, bank details, or billing address. We receive only a validated purchase token and the SKU purchased, which we use to grant the corresponding entitlement (e.g., "Remove Ads"). Refunds are handled by the platform store according to the store's refund policy.
We do not sell, rent, or trade your personal information. We may share information only in the following limited cases:
We keep personal information only as long as necessary for the purposes described in this Policy or as required by law. Website contact-form submissions are retained for customer-relationship management purposes. Gameplay data (scores, progress, settings) is stored locally on your device and is deleted when you uninstall the app. Server-side analytics and crash reports are retained by our service providers according to their standard retention policies (typically 14 months for Google Analytics, 90 days for Crashlytics crashes).
Companions. Messages, the per-Companion summary, and call records are kept until you clear the conversation or delete your account. Your date of birth is kept for as long as your account exists, because it is what keeps the adult-only check in place. Crisis-protocol records are kept for two years and contain no message content. VelaVia AI content. Your VelaVia AI account content — including your prompts, uploaded photos and audio, and generated outputs — is retained in your account until you delete it or close your account, so that you can view and re-download it. You can delete individual items, or request deletion of your account and all of its content, at any time (see Section 12, Your Rights, and the Contact section below). Source photos uploaded only to create a one-time result (such as a trading card or pet video) are kept only as long as needed to generate and deliver that result and to let you re-download it, and are deleted on request. When you delete content, we remove it from your account and request its deletion from our processors; residual copies may persist in encrypted backups for a limited period before they are overwritten.
We implement industry-standard technical and organizational measures to protect personal information, including TLS encryption in transit, restricted access to production systems, and secure credential storage. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
VelaVia is based in the United States. If you access the Services from outside the U.S., your information will be transferred to, stored, and processed in the United States. Where required by law, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
Depending on where you live, you may have rights regarding your personal information, including:
To exercise any of these rights, email us at contact@velavia.io. We will respond within 30 days (or sooner where required by law).
California residents have the right to know what personal information we collect, the right to delete it, the right to correct it, the right to opt out of "sale" or "sharing" of personal information, and the right to non-discrimination for exercising these rights. VelaVia does not sell personal information. Some advertising activity inside our free apps may be considered "sharing" for cross-context behavioral advertising under the CPRA; you can opt out by following the ad-tracking opt-out steps in Section 5 above, or by emailing us.
Our services, websites, and most of our apps and games are not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children in those age groups. Where a game is rated "Everyone" on Google Play and is suitable for general audiences, we still follow Google's Families Policy and Apple's equivalent requirements: no personalized advertising to users we know to be children, and no collection of data beyond what is necessary to run the game. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@velavia.io and we will delete the information.
VelaVia AI and photos of children. VelaVia AI accounts are for adults. The Kids Sports Trading Cards feature is designed to be used by a parent or legal guardian who chooses to upload a photo of their own child to create a keepsake. We do not permit children to create VelaVia AI accounts, and we process a child's photo only as directed by the adult account holder, who confirms they are the child's parent or legal guardian and consents to that processing. We use a child's photo solely to generate the content you request; we do not use it for advertising or facial recognition, and — where a provider offers the option — we instruct our AI providers not to use submitted content to train their models. We delete a child's photo on request. If you believe a child's photo or information was provided without proper authority, contact us and we will delete it.
Our websites and apps may contain links to third-party websites, stores, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with your information.
VelaVia AI generates content by sending your Inputs to third-party artificial-intelligence providers and returning their output to you. This section explains how that works and how your information is handled.
Third-party AI providers. To fulfill your request, we transmit your Inputs — including your prompts and any photos or audio you upload — to third-party AI model providers, which may include OpenAI, Anthropic, Google, and specialized image, video, music, and voice-generation providers. These providers process your Inputs to produce a result and handle that data under their own privacy policies and terms. We encourage you to review the policies of the major providers, including OpenAI, Anthropic, and Google.
Model training. Where a provider offers the option, we use their services under terms that do not permit them to use your submitted content to train their models. We also do not use your prompts, uploads, or generated content to train our own foundation models. We cannot, however, control third-party practices, so please review each provider's policy.
Photos and face data. Photos you upload may contain faces. We and our AI providers use those photos only to generate the content you request (for example, a stylized trading card or a pet portrait or video). We do not use facial-recognition technology to identify individuals, we do not create or store biometric identifiers or face-geometry templates from your photos, and we do not sell face or photo data. If you are in a jurisdiction with a specific biometric-privacy law (such as Illinois' Biometric Information Privacy Act), note that these features stylize or animate images and are not used to identify anyone.
Payments. Paid VelaVia AI subscriptions are handled by a third-party payment processor (for example, Stripe), which collects and processes your payment information under its own privacy policy. VelaVia receives only limited billing information and never your full payment-card number.
Your controls. You can view and delete your VelaVia AI prompts, uploads, and generated content from your account, and you can request deletion of your account and its content at any time by contacting us (see Section 12, Your Rights, and the Contact section below).
VelaVia Companions lets you exchange messages with, and in some cases video call, fictional AI characters. Section 16 applies to Companions in full; this section describes what is additionally collected and why.
Date of birth. Companions are for adults, so before you can message or call a Companion we ask for your date of birth. We store the date, the time you gave it, and whether it placed you over or under 18. We use it only to decide whether Companions are available to your account. It is never shown to other users, never used for advertising or personalization, and never shared with our AI providers. We do not currently use a third-party age-verification service; if we introduce one, we will update this Policy before doing so.
Your conversations. Messages you send a Companion, and its replies, are stored in your account so the conversation continues where it left off. The recent part of a conversation is transmitted to our AI provider to generate each reply, as described in Section 16.
What a Companion remembers about you. Separately from the messages themselves, we keep a short rolling summary of what you have told a particular Companion — for example that you mentioned a trip, a pet, or a job — so later conversations feel continuous. This summary is generated automatically from your conversation and is a profile of you in the ordinary sense of the word. It is kept per Companion: what you tell one is not available to another. We instruct the system that produces it not to record health, mental-health, or medication details, and to record nothing you did not state yourself. Automated systems are imperfect, so please do not tell a Companion anything you would not want stored.
Crisis records. We operate a crisis protocol, published at velavia.io/ai/safety. When a message triggers it, we record that the protocol fired, for which account and Companion, and which detection rule matched — we do not copy the message itself into that record. We keep these records to confirm the safeguard is working and because we may need to show that it operated. They are not used for advertising or personalization, and are not shared with our AI providers.
Calls. For video calls we store the time, duration, and minutes billed, and we transmit the Companion’s character description and the summary described above to our real-time video provider so the character behaves consistently. We do not record the audio or video of your calls.
Deleting it. Clearing a conversation in the app deletes those messages and the summary that Companion held. Deleting your account removes your Companion messages, summaries, date of birth, and call records, subject to the exceptions in Section 9 — we retain a minimal record that a crisis protocol fired where we have a legal or safety reason to do so, without the message content.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you through the app or by email. Continued use of the Services after changes constitutes acceptance of the updated Policy.
If you have questions about this Privacy Policy, want to exercise any of your rights, or need to report a privacy concern, contact us at: